Trust & Security

This page answers common security and privacy questions about the PANME app. It is informational, not an independent certification or audit.

Access & Authentication

• Accounts are protected by email + password, with OTP verification during sign-up and password reset.
• Admin operations (reviews, wallet adjustments, pricing) are gated by a server-side role check.

Platform & Hosting

The application runs on managed cloud infrastructure with encrypted connections and access-controlled databases. Uploaded documents are stored privately and visible only to you and our review team.

Data We Collect

• Account data: name, email, phone number.
• Wallet data: top-ups, balance and transaction history.
• Service request history: request type, reference/tracking ID and status.

Subprocessors

• Managed cloud database and authentication provider.
• AutoUPI — payment gateway for wallet top-ups.
• Gmail — transactional email and OTP delivery.

Retention & Deletion

Records are retained while your account is active. To request deletion, contact us. Some records (e.g. completed payments) may be retained for legal and accounting purposes.

Security Contact

To report a security concern, email contact@panme.in with steps to reproduce.