Refund & Cancellation Policy

Rejected, failed or incomplete requests

If a request is rejected or cannot be completed, the service charge for that request is returned to your wallet balance automatically. Each charge is refunded only once for the same request.

Cancellation

A request can be cancelled free of charge before we begin work on it. Once work has started, the service charge for the effort already spent may not be refundable.

Wallet top-ups

Wallet balance is credited only after the payment gateway confirms the payment. If money is debited from your bank but the wallet is not credited, contact us with the payment reference and we will check and settle it.

Government fees

Any fee paid to a government portal or authority is governed by that authority's own rules and is not refundable by us.

How to request a refund

Write to contact@panme.in from your registered email, or call +91 84720 28929, with the request or payment reference. We aim to respond within 3 working days.